Effective Date: [Insert Date]

Last Updated: [Insert Date]

1. Our Commitment to Trust & Safety

We are committed to creating a secure and reliable platform where customers can confidently hire local service providers, and businesses can connect with real job opportunities.

To maintain a safe environment for everyone, we implement strict security measures, clear policies, and strong verification processes. Below, you’ll find key guidelines on how we ensure trust and safety for all users.

2. How We Keep the Platform Safe

🔹 Verified User Profiles – We encourage users to provide complete and accurate profiles, including customer reviews and provider credentials.

🔹 Secure Communication – All messages and transactions should be conducted through the platform to ensure safety.

🔹 Fraud Prevention – We monitor for suspicious activity and take action against fraudulent accounts.

🔹 Clear Review & Rating System – Customers can leave honest feedback to help others make informed decisions.

🔹 Dispute Resolution Support – If a problem arises between a customer and a provider, we’re here to help find a fair solution.

3. Guidelines for Customers

To ensure a safe and smooth experience, we recommend:

✔ Checking Provider Reviews & Ratings – Before hiring, review the provider’s feedback from past customers.

✔ Clearly Defining Job Expectations – Discuss details, deadlines, and pricing before confirming the job.

✔ Keeping Payments Secure – Avoid making payments outside of the recommended methods.

✔ Reporting Suspicious Activity – If you notice a provider behaving unprofessionally, flag their profile or contact support.

4. Guidelines for Service Providers

To build trust and attract more clients, follow these best practices:

✔ Keep Your Profile Professional – Add clear service descriptions, qualifications, and a strong portfolio.

✔ Communicate Clearly & Honestly – Be upfront about pricing, availability, and what your service includes.

✔ Complete Jobs to a High Standard – Deliver quality work on time to build a great reputation.

✔ Encourage Reviews – Positive reviews help you gain more business.

✔ Stay Alert for Scams – Avoid jobs that seem suspicious or require upfront payments before work begins.

5. Reporting Issues & Dispute Resolution

If something goes wrong, we’re here to help.

🚨 How to Report a Concern:

           •         Suspicious activity or fraudulent behaviour

           •         Harassment or inappropriate communication

           •         A job or payment dispute

📩 How to Get Help:

1️⃣ Use the in-platform report feature (if available).

2️⃣ Contact our Support Team at [insert contact email].

3️⃣ Provide details of the issue, including screenshots or relevant communication.

Our team will investigate all reports fairly and take appropriate action, including warnings, suspensions, or removals from the platform if necessary.

6. Data Privacy & Security

We take data protection seriously and comply with UK GDPR regulations.

🔒 Your personal details are protected, and we never share them with third parties without your consent.

🔑 Secure logins and encrypted data ensure your information is safe.

💡 Want more details? See our Privacy Policy for full data protection guidelines.

7. Contact Us for Trust & Safety Concerns

If you have any questions or concerns about trust and safety on our platform, our team is here to help.

📧 Email: [insert contact email]

📞 Phone: [insert contact number]

📍 Address: [insert company address]

We are dedicated to creating a safe, secure, and thriving community for all users. Let’s work together to keep the platform safe for everyone! 🚀