Effective Date: [Insert Date]
Last Updated: [Insert Date]
1. Introduction
Welcome to our platform. These Terms and Conditions outline the rules and responsibilities when using our services. By accessing or using the platform, you agree to be bound by these terms.
If you do not agree with any part of these Terms and Conditions, please do not use the platform.
2. Definitions
• “Platform” refers to our website and services.
• “User” refers to anyone using the platform, including customers and service providers.
• “Service Provider” refers to individuals or businesses offering services through the platform.
• “Customer” refers to users seeking and hiring service providers.
3. Scope of Services
Our platform connects customers with service providers for various services. We do not directly provide these services and are not responsible for the quality, safety, or legality of jobs completed.
4. User Responsibilities
A. General User Obligations
• Provide accurate and up-to-date information.
• Use the platform lawfully and respectfully.
• Do not engage in fraud, harassment, or any illegal activity.
B. Customers
• Clearly describe job requirements when posting listings.
• Respond to service providers in a timely manner.
• Make payments in accordance with agreed terms.
C. Service Providers
• Ensure qualifications and skills match the services offered.
• Provide services in a professional and timely manner.
• Comply with local laws and regulations (including insurance and licensing requirements).
5. Payments & Fees
• Customers must pay service providers directly as per the agreed terms.
• We may charge transaction fees or service fees (clearly outlined before payment).
• Failure to make payments may result in account suspension.
6. Cancellations & Refunds
• Cancellation policies depend on agreements between customers and service providers.
• We do not process refunds directly, but disputes can be addressed via our support team.
7. Dispute Resolution
• We encourage users to resolve disputes directly.
• If necessary, we may provide mediation support but do not guarantee resolutions.
• Legal disputes must be handled in accordance with Scottish law.
8. Account Termination & Suspension
We may suspend or terminate accounts if users:
• Violate these Terms and Conditions.
• Engage in fraudulent or harmful behaviour.
• Misuse the platform.
Users can also request account deletion by contacting [insert contact email].
9. Liability & Disclaimers
• We are not liable for any issues arising from services provided by third-party service providers.
• We do not guarantee the accuracy, reliability, or availability of the platform at all times.
• Users assume full responsibility for interactions and transactions.
10. Data Protection & Privacy
• We collect and process user data in line with our Privacy Policy.
• Users have the right to request, update, or delete personal data as per UK GDPR.
11. Intellectual Property
• All platform content, branding, and materials are our intellectual property.
• Users may not copy, reproduce, or distribute content without permission.
12. Changes to Terms and Conditions
We may update these terms at any time. Continued use of the platform constitutes acceptance of the revised terms.
13. Governing Law
These Terms and Conditions are governed by Scottish law. Any disputes must be resolved in Scottish courts.
14. Contact Information
For any questions regarding these Terms and Conditions, contact us:
📧 Email: [insert contact email]
📍 Address: [insert company address]
By using this platform, you confirm that you have read, understood, and agreed to these Terms and Conditions.